ul. Florianska 28 , Old Town, 31-020 Kraków, Poland
#15 of 269 hotels in Kraków
Guests' ChoiceBased on 1001 hotel reviews
9.3Cleanliness
9.5
Comfort
9.6
Location
9.8
Facilities
9.4
Staff
9.4
Value for money
8.9
Free WiFi
8.7
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End of dialog contentReviewed: 10 June 2024
Michael
United KingdomI couldn’t really complain about anything, apart from breakfast was expensive add on so we went out.
Location was excellent
Stayed in June 2024
Reviewed: 8 June 2024
Julia
AustraliaNa
The location is perfect! Close and central to everything. The staff were very friendly and helpful. Facilities are great. Excellent stay. Would stay there again for sure.
Stayed in June 2024
Reviewed: 6 June 2024
Joanne
United KingdomNothing!
Great position, smart, comfy and clean room. Helpful staff. Gorgeous spa. Delicious breakfast!
Stayed in June 2024
Reviewed: 6 June 2024
Anu
EstoniaBest breakfast
Stayed in June 2024
Reviewed: 6 June 2024
Victoria
IrelandCleaning staff outside my room were very loud in the mornings before 8am, woke me up each morning. I was room 215.
Beautiful hotel, lovely staff at reception, amazing location and rooms cleaned well everyday replenishing water and coffee pods.
Stayed in June 2024
Reviewed: 5 June 2024
Yousef
KuwaitDifficult to find the location
Location is very good
Stayed in June 2024
Reviewed: 3 June 2024
Tayseer
KuwaitHigh price
Location, room size, very good service
Stayed in June 2024
Reviewed: 1 June 2024
Anthony
United KingdomQuite frankly, nothing
Service, location, pool, food (although only had breakfast) and bar area.
Stayed in May 2024
Reviewed: 29 May 2024
Mikesh
United KingdomOnly aspect here is the slightly limited option available at the main restaurant. Easy to work around though.
The team on site were super helpful and friendly. Location is perfectly located for restaurants, the square, castle and river. We even managed a room upgrade.
Stayed in May 2024
Reviewed: 28 May 2024
Lisa
United StatesWhat a fabulous hotel! The best place to stay for a family - the accommodations, the staff and the location right in the heart of old town! We loved everything about this hotel!
Stayed in May 2024
Reviewed: 25 May 2024
Matthew
United KingdomClean and tidy
Great location
Stayed in April 2024
Reviewed: 22 May 2024
Nick
United KingdomThere was some confusion regarding what the light breakfast comprised. The menu should be made clearer. However, the staff were very helpful in sorting out the confusion.
Stayed in May 2024
Reviewed: 21 May 2024
Jill
United KingdomThere was a noisy karaoke bar situated on the street near our room which was near the front of the hotel and there was noise all night. The music stopped around 11.30pm but voices continued until early morning. We asked if we could move rooms as we hadn't had much sleep and they did find us another room on a higher level although still in the front of the hotel but luckily the noise was quieter. Another gripe was we had to wait ages for menus, service and our food in the Italian restaurant
The hotel is perfectly located. The room was spacious and very clean. The breakfast buffet had a good variety of delicious food and we loved the spa and were very lucky that no one else was using it at the time
Stayed in May 2024
Reviewed: 21 May 2024
Katarzyna
SwitzerlandEverything was perfect, there is nothing that I did not like really.
The hotel is amazing with a fantastic location and all the best restaurants are nearby. The Spa is very nice with the big swimming pool. The room was spacious and quiet at night. We are very impressed!
Stayed in May 2024
Reviewed: 20 May 2024
Peter
United KingdomLocation and friendliness of staff.
Stayed in April 2024
Reviewed: 19 May 2024
Sharon
IrelandEverything was beautiful staff food location
Stayed in May 2024
Reviewed: 19 May 2024
Murray
United KingdomPerhaps the same room slightly higher above the street noise
Lovely breakfast - extremely helpful staff who organised a room for our friends who had a problem elsewhere with their accommodation
Stayed in May 2024
Reviewed: 18 May 2024
Paola
MexicoPerfect location in town
Stayed in May 2024
Reviewed: 18 May 2024
Marie
United KingdomIt was so good I can’t think what they could do to make it better.
Breakfast good variety.Location brilliant.
Stayed in May 2024
Reviewed: 18 May 2024
Ronald
United StatesNothing
Staff were wonderful and helpful. Hotel room was very large and stately. Exceeded our expectations
Stayed in May 2024
Reviewed: 18 May 2024
Hanna
AustraliaNo lift to our room and parking not easly available
Perfect location
Stayed in May 2024
Reviewed: 17 May 2024
Michael
United KingdomThe gym was very small and didn't have a lot of equipment.
The staff were extremely helpful, polite and professional. The swimming pool area was very clean and beautiful.
Stayed in May 2024
Reviewed: 15 May 2024
Alan
United StatesHard to find the location
Great location. Modern facility with top notch construction. Excellent spa with pool in the basement.
Stayed in May 2024
Reviewed: 10 May 2024
Stylianos
GreeceBreakfast was extra, price per person was outrageous. Nice hotel but extremely expensive for what it offers
Excellent location, nice staff. Very large room if accommodating 2 persons but not comfortable for accommodating a family of 4 persons even if children are just some years old
Stayed in May 2024
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